Grand Rounds: TOPIC: Customer Service in Healthcare

I want to start this week’s Grand Rounds’ blog with my own blog post. I asked for postings on customer service and I have one to share. My 17-year-old son has been having some issues with depression and social anxiety. We got him in to see a therapist and his family practitioner prescribed a low dose of Prozac, both of which seemed to be helping until he hit a crisis when his girlfriend broke up with him. He literally fell apart and scared us to death.

His therapist called me back the night of the crisis within 5 minutes of my leaving a message with the answering service. He was only in town for a week before leaving for vacation, but he saw our son twice and called our son’s primary care doctor to suggest upping the antidepressant dose. The doctor called me one evening to say she totally concurred and, since our son’s therapist would be out of town the following week, wanted to see our son herself.

I was so touched. I have never had an MD (who wasn’t a psychiatrist) want to see me (or anyone in my family) for anything other than a strictly physical illness. … Continue Reading

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I’m Hosting Grand Rounds!

Just what every non-MD fantasizes about: hosting a Grand Rounds! Ok, ok, it’s not the kind of grand rounds in a hospital where I get to impart my vast medical knowledge to other healthcare professionals (a good thing, too, given that the initials after my name are MS [master of science in biomedical writing] not MD). Instead, it’s the Grand Rounds for GetBetterHealth, a blog site for all things medical/health related. Grand Rounds is a weekly summary of the best health blog posts on the Internet.

What this means is that I will post a blog here (that will be carried on Get Better Health and other sites), aggregating the best blog postings in the health/medical field that week. For my Grand Rounds–which will appear Tuesday, June 22, 2010–-I’d like to focus on a subject near and dear to my heart: customer service in healthcare (you can read a post on the topic here).

So if you’re interested in having your blog on this topic promoted (or you write an awesome health/medical-related blog and want me to feature it), email me directly at Put Grand Roundsin the subject line and give me a one-paragraph description of your blog. You’ll … Continue Reading

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